Our support team is on hand to help with questions, account-related issues, technical concerns or general feedback. If you need help with verification, deposits, withdrawals or setting deposit limits, our authorised help centre will assist promptly. We aim to resolve simple enquiries quickly; for more complex matters we work with relevant teams across the organisation and will respond in a timely fashion. If you would favour a callback, tell us preferred times.
| Department | Contact |
|---|---|
| Customer support | [email protected] (Live chat and email, typical response within 30 minutes during working hours) |
| General enquiries | [email protected] (Account and payments - include account ID where possible) |
| Affiliate enquiries | [email protected] (Partnerships - dedicated affiliate manager) |
| Phone | +44 20 7946 5823 (Calls and SMS - please quote account ID) |
| Working hours | Mon-Fri, 09:00-18:00 (UK time) |
Email is the preferred way to contact us for detailed requests, account issues or when you need to send documents. Please use [email protected] and include a clear subject line, your current contact details and account ID where relevant. Providing complete, up-to-date information helps us process your enquiry quickly and avoids delays.
Need help? Our support team aims to respond to most enquiries within one business day. Simple queries raised via live chat are often answered sooner, while requests that require document checks or investigations may take longer depending on their complexity. We’ll update you if an issue needs extra time and provide an estimated timeline.
Got feedback or ideas to improve the site? We’d love to hear from you. Share suggestions about games, promotions, payments or anything else, every message is read and considered. Your input helps us fix issues, shape new features and make the experience smoother for all players. Send your thoughts via the contact form or email to [email protected].
