Welcome to the privacy policy for RaraWin. This page explains how we collect, use and protect the personal information of people who register with us or use our services. We take privacy seriously and set out below the categories of information we process, how we use it, your rights and how to contact us about your data.
When you create an account we collect identity and contact details such as your full name, date of birth, email address, postal address and phone number. We also collect verification documents when required for Know Your Customer checks, for example a passport or utility bill.
We record technical details needed to operate the service, including device information, IP address, browser type, location data where permitted, login times and activity logs. This information helps keep accounts secure and improves site performance on mobile and desktop.
Transactional records include deposit and withdrawal history, payment method details, wagering activity and game history. We store this data to manage payments, process withdrawals and meet anti-fraud and compliance obligations.
We use personal and technical data to create and administer accounts, verify identity, process payments, respond to support requests and investigate suspicious activity. Transactional data is used to manage your funds, apply limits and comply with regulatory requirements. We may also use aggregated, anonymised data for internal reporting and to improve services.
We protect personal information using industry-standard security measures including encryption in transit and secure storage. Access to your data is restricted to authorised staff and third-party service providers who need it to perform their roles. We review our security practices regularly to help protect against unauthorised access and data loss.
We use cookies and similar technologies to remember preferences, maintain sessions and provide personalised content. Some cookies are essential for site function, while others support analytics and advertising. You can manage cookie settings in your browser or via our cookie banner where provided.
You have rights to access the personal data we hold about you, request correction of inaccurate details, request deletion subject to legal and regulatory retention obligations, and object to or restrict certain processing. If you wish to exercise these rights we will respond in line with applicable data protection law.
To request access, correction or deletion of your information contact our privacy team. We will verify your identity before processing requests and explain any circumstances where we cannot comply because we must retain data for legal or compliance reasons.
We may share personal data with payment processors, identity verification providers, fraud prevention services and other trusted partners where necessary to provide the service and meet legal obligations. Where possible we require these partners to keep your information secure and only process it for specific purposes.
We may update this policy from time to time. Significant changes will be posted on this page and where appropriate we may notify you by email or account message. Please review this page periodically to stay informed.
If you have questions about this policy or want to make a request, contact us at [email protected]. Where helpful, please include your account details so we can assist you promptly. Rara Win is committed to handling your data responsibly and transparently.
