At RaraWin we are committed to safer gambling and to helping players keep play enjoyable and under control. We place player safety at the heart of our service, offering straightforward tools and clear guidance so customers can manage their activity, protect their funds and take a break when they need one.
We apply a simple set of principles: prevent access by underage players, promote informed choices, and provide easy-to-use controls for players to manage how they play. We train our team to spot signs of harm and to offer practical support when players ask for help.
You can control your account activity using a range of tools. These include deposit limits, loss limits, session reminders, temporary time-outs and full self-exclusion. These measures are available to all customers and can be applied at any time to help keep play within personal limits.
Set daily, weekly or monthly deposit limits in your account settings to control how much you add to your wallet. If you need help setting or adjusting limits we can assist via live chat or email. Limits are applied immediately and changes may have a short cooling-off period before increases take effect.
Loss limits let you cap the total net losses over a chosen period. Session time limits and automatic session reminders help you monitor how long you spend playing. If you exceed a set limit, access to wagering may be restricted until the next period begins or until you choose to adjust the limit following any required cooling-off rules.
Self-exclusion is available for anyone who needs a longer break. You can choose fixed periods or a longer exclusion and we will block access to your account for the chosen time. If you decide to return after a self-exclusion period we will follow a verification and reactivation process to make sure you are ready to resume play responsibly.
Look out for warning signs such as chasing losses, spending more time or money than intended, hiding activity from friends or family, or feeling distressed about gambling. If you or someone you care about shows these signs, act early and use the tools available.
Set clear deposit and loss limits, use session reminders, keep a spending log and never gamble with money set aside for bills. Consider using time-outs if you feel play is increasing and share concerns with a trusted friend or family member.
If you need further support, consider contacting recognised UK services such as GamCare and GambleAware, or speak to your GP or local health services. These organisations can offer confidential advice, helplines and counselling options tailored for people affected by gambling harm.
If you want to discuss safer gambling options for your account, contact our support team and we will work with you to find the right measures.
