Contact Us
Our support team is here to help with any questions, account-related issues, technical concerns or general feedback. Whether you need help with deposits, withdrawals, verification or using responsible-gambling tools, our advisers can guide you step by step. We offer live chat for urgent enquiries, email for detailed requests and telephone support during set hours. Please contact us and we’ll do our best to resolve your issue quickly and clearly. All communications are handled in English.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (Live chat 24/7; email support) |
| General Enquiries | [email protected] (Account and billing queries; replies within 24-48 hours) |
| Affiliate Enquiries | [email protected] (Partnerships and marketing; dedicated team) |
| Phone | +44 20 7946 0923 (UK helpline) |
| Working Hours | Live chat 24/7; Phone Mon-Fri 09:00-22:00, Sat-Sun 10:00-20:00 |
Email Assistance
Email is the preferred way to contact us for detailed requests, account issues or any case requiring explanations or documents. Please email [email protected] with a clear subject line and up‑to‑date contact details. Including your account ID and any supporting files helps us verify information quickly and avoids unnecessary delays in resolving your request.
Submit Your Inquiry
Response Time
Most support enquiries are answered within one business day. Simple requests via live chat are often handled faster, while email queries may take longer. Complex cases, including verification or payment investigations, can require additional time and may take several days depending on their nature. Response times can also vary during peak periods, but we aim to keep you informed throughout.
Feedback
We welcome your feedback, suggestions and ideas to help improve our site. Please tell us about any issues, feature requests or ways we can make the experience better for UK players. All messages are read carefully by our team and used to guide product updates and service improvements. Get in touch via [email protected] or use the feedback form.