Player Privacy Policy
This Privacy Policy explains how RaraWin collects, uses and protects personal information when you register, play or browse our site. We take your privacy seriously and set out the types of information we process, why we use it and the choices you have about your data. This page covers account and transactional information, technical data from your device, cookies and tracking, how we share information with service providers, and how you can access or correct your details.
Types of data we collect
We collect information you provide directly and data gathered automatically when you use our services. This helps us operate your account, process payments, verify identity and provide customer support.
Personal data
Personal data includes your name, date of birth, contact details, address and identity documents submitted for verification. We also keep account credentials such as your email and password, and any communications you send to our support team. We may request documents for Know Your Customer checks to comply with our verification procedures.
Technical data
Technical data relates to your device and connection. This includes IP address, browser type, device identifiers, operating system, and log information about your activity on the site. We use this data to maintain security, diagnose issues and improve performance on mobile and desktop.
Transactional data
Transactional data covers deposits, withdrawals, bet and play history, bonus usage and payment method details. We store payment references and confirmation information to process transactions and to handle inquiries or disputes.
How we use your information
We use personal and technical data to create and manage your account, process payments, carry out identity checks, prevent fraud and comply with our legal obligations. Transactional data helps with account statements, resolving disputes and tailoring account settings. We may also use aggregated, non-identifiable information for analytics and to improve our services.
Data protection practices
We use reasonable administrative and technical safeguards to protect your information, including encrypted connections and access controls. Access to personal data is restricted to authorised staff and third-party providers who need the information to perform services on our behalf. We review our security measures regularly to address new risks.
Cookies and tracking technologies
We use cookies and similar technologies to provide site functionality, remember preferences and measure performance. Some cookies are essential for account security and payments, while others support analytics and advertising. You can manage cookie preferences through your browser or the site settings, although disabling certain cookies may affect site functionality.
User rights
You have rights to access, correct or request deletion of your personal data where applicable. You may also object to certain processing or ask for restrictions on how we use your information. To exercise your rights, contact our support team and we will explain the options and any applicable limitations.
Access, correction and deletion
If you need to view or update your details, you can do so in your account area or by contacting support. For deletion requests we will consider regulatory and contractual obligations, such as record-keeping for payments and verification, which may require us to retain some information for a limited period.
Information sharing and third parties
We may share information with payment processors, identity verification and fraud-prevention providers, service partners and legal authorities where required. Third parties processing data on our behalf are contractually obliged to protect your information and use it only for the purposes we specify.
Privacy policy updates
We may update this policy from time to time. When changes are material we will notify you via the site or your registered contact details. Continued use of the service after changes indicates acceptance of the updated policy.